KG
Kwanda G

1 reviews | Active since Apr 2015

05 Jun 2016, 12:15

Very Bad experience

<p>On the 21st of May 2016, I went to ackermans in kzn at dundee unfortunately I had forgotten my card so the told me I could not be able to buy with my ID, I asked the lady if it was possible for my girlfriend to use my card in my absence, she advised me to do an affidavit from police station, and include my ID copy, but when my girlfriend get there she couldn't get help. Since now she's in KZN and I'm in Gauteng, we were to told to do a supplement card, I went to the store in Katlehong Letsoho shopping centre and filled the form, I then faxed it on the 4th of June 2016 to the store my girlfriend was there at the store they couldn't let her sign it too and send it but they told her they were closing and she must come back the next day and when she comes back the next day she was told the people she was dealing with are both off so no one could help her, now she must wait untill Monday (6th of June 2016). I am really ****ed off we are wasting our time here and money. We need to buy my child clothes and the people are delaying us.</p>

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Replies (3)
Ackermans
Ackermans's reply06 Jun 2016, 06:11
Official

Good day Kwanda,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply06 Jun 2016, 06:20
Official

Good day Kwanda,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply08 Jun 2016, 06:40
Official

Good day Kwanda,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Best regards,