Very bad customer service at Ilanga mall Ackermans.

I laybayed a cell at Ackermans Ilanga Mall in Nelspruit, Mpumalanga in 18 October 2021, I then went to take my laybay on the 12th January 2023. I paid the remaining balance of R2699.00, the cashier brought the phone, she opened it and as she wanted to show me that the phone is working, the phone didn't turn on. She said to me that maybe the battery is dead, she then went to the store room or office to charge the phone, she made me wait for about 15mins, as I saw that she's not coming back I then requested one of her colleagues to call her, she then came out 5 minutes later and told me that the phone is still not switching On, I then requested for a refund if there's no other phone available. She then called her manager for refund since the phone I wanted was out of stock. The dissatisfaction that I suffered from was the time the manager took to give me a refund, it took her an hour just to give me a refund, it further inconvenienced me because I had to pay more money to get the phone I wanted from another store because her delay caused the shop to close and I had to waist my petrol to drive back to town today. The service was so poor at it's best, the staff was very unhelpful. I will never do business with Ackermans Ilanga Mall.