JP
Johanna P
1 reviews | Active since Jul 2012
29 Dec 2018, 07:40
Very bad customer service
I got an SMS to confirm my online account application has been approved and I can go to the nearest store for card collection. I went to Arckermans @Apel (Bopedi) and the service was just horrible, the guy that was helping me was just dragging his feet, and he would just disappear for sometime, then eventually I asked for the manager who was just not helpful either. After approx. 45 min I decided to just leave without the card as I felt they were just wasting my time. This happened yesterday the 28th Dec around 12. If this is the kind of service Arckermans potrays then am not sure if I still need their store card.
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Replies (2)
Ackermans's replyOfficial
29 Dec 2018, 08:23 Good day Mahlako,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply29 Dec 2018, 08:23
Official
Good day Mahlako,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
02 Jan 2019, 16:49Good day Mahlako,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply02 Jan 2019, 16:49
Official
Good day Mahlako,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,