USING MY IDENTITY TO ASSIST OTHER CUSTOMERS.

I went to Ackerman's in atteridgeville,attlyn mall some time last week to go settle my lay bye outstanding amount. when I got there I could not be assisted because I was told that my lay bye does not exist anymore, but to my surprise when the cashier kept on punching in my passport number, there were several lay byes under my name, which the cashier asked if do I know anything about it. I failed to understand that how could the lay bye that I made not appear but instead there are false ones under my name using my passport number. I spoke to the manager with regards the situation, she explained to me that maybe there could be an error that happened. she looked into the lay byes , phoned the people asked them questions with regards to their lay byes they all said that they used their ids to make the lay bye but on their profiles my passport number appears with one number changed. when the manager called upon one of the cashiers that did the transaction to explain what happened, she could not say anything constructive but she mentioned that sometimes customers come there with no id's they just help them. still waiting for the manager to call me even today, like she said she will.