NL
Naketta L

1 reviews | Active since May 2017

30 May 2017, 10:29

Useless Service.

<p>so a while ago i had app**** for a store card online, all my info was correct, i double checked everything. and submitted the forms, well we dont get customer copies, which i feel we should get esspecialy with situations such as this.</p> <p>and i faxed my documents,(payslips, ID Copy, ect.) so at first i was told its approved, i got so excited because im expecting my first born in August and was hoping to do some shopping before my due date.</p> <p>thats the main reason for me wanting this account in the first place, then afterwards i recieve and SMS telling me that the account has been rejected, confused i was, i called in....then they tell me that my salary does not match whats on the online form, and im not stupid, i know howmuch i get paid, and i cant make an error of such, so i asked the lady on the line if its possible thatthere was a glicth or something, and she was like yes its a possibility so i was like how can we reslove it.............i was not at fault here, but she was like its already on the system and i must wait 6 months till i can re-apply, ....What Bull* is that. my baby will be born soon, and i was planning on saving by using "the card" but i was unfairly rejected. they need to change thier system, and they must resolve issues such as this esspecialy if the applicant is not at fault!!!</p>

0
Replies (3)
Ackermans
Ackermans's reply30 May 2017, 11:20
Official

Good day Naketta,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

NL
Naketta L's update05 Jun 2017, 11:27
Reviewer Update

Thanks for sorting out my issue, SHANICE VERGOTINE was an excellent help, im glad you have people like her working in your company, willing to help people,

P.S - she deserves a raise or promotion!!!!!!

Ackermans
Ackermans's reply06 Jun 2017, 10:03
Official

Good day Naketta,

Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.

Kind regards,

Ackermans Customer Service