Useless consultants

On the 7 October 2025, I called the Ackermans call center for banking details so I could make account payments. She asked for my ID and 3 months bank statements and I asked why did she need that if I just wanted banking details. Because she was so unhelpful, I told her I get it done by myself and I dropped the call. Today, 15 December 2025, I went to an Ackermans store and my card was declined several times and I ended up paying cash, which I didn't have a problem with. I called the call center and the consultant told me that there was a ***** block on my account. Get one thing straight, I'm no *****ster and I'm going to contact my lawyer and I will sue. I also spoke to a manager by the name of Shannon that said sometimes consultants make mistakes. So it's a mistake to block a person's account for ***** when there was no *****? Wake up ****it!!! My post will go to tiktok next and you'll will be heading for some reputational damage.