USELESS !!!!!!

My wife paid her account over 2 weeks ago and it is not reflecting. She is contact with a supposed consultant on WhatsApp but the person obviously has noises what they are doing.thy are asking for bank statements and payslips when it is an existing account, they want the road name of the branch where she bought her cellphone ? Seriously ? All she wants to do is find out about her payment but is just been givien the runaround. My has sent me the chat messages and is ridiculous.

So I suggest someone from Ackerman's contacts us or they can forget about the account being paid.