Urgent response ackermans failing loyal customers

I made a laybay for my child at ackermans store at zevenwatch mall on 2021-01-27 at about 09:15 it when very well with the labay the cashier was RK Oktober i recieved a call from my wife that i have to come to ackermans regarding the laybay at about 11:15 i was at ackermans store again i spoke to the so call Manager Regan Stevens he in form me that i could note make a laybay for my child because of my wife is employed by ackermans i told him how can i not because am a customer and am not working work ackermans my wife work is nothing to do with me. He show me a page that say no employee of ackermans can not make a laybay for him/her self or on behalf of sumone I than in form him that am making a laybay for my child. Be he show me away and say that i should cancel the laybay

I fail to understand Regan Stevens inteprit of the wording on the page and he dont understand what the meaning is. Am degrace on how i was treated by a so call manager that have no understand of what to do.. i ask can i make a complaint and how he fail to let me understand how to go about it by just give me a phone number ***. Futher more i was inform by other employees at the same shop that other employee s make laybay and than the so so call manager Regan Stevens do nothing. There was recent employee that make a laybay by the name Zandre. Regan inform me that the instructions come from the risk manager Xavier Lureman and Mohamhed this is **************. Futher steps should he taken againa all parties I would like from ackermans to inform me as a customer why so i drive 20km to a other ackermans.. AM VERY UNHAPPY AS A LOYAL COSTOMER.