Urgent Complaint – Order ***3 Not Delivered as Promised

Good day,

I am writing to express my frustration regarding my online purchase.

On 19/02/2026 at 08:25, I placed an online order (Order Number: ***3). Since then, the tracking information has shown no movement or updates on my parcel.

Concerned about the delay, I contacted customer care to enquire about the status of my order. The consultant informed me that I need to wait 7–9 working days. However, when I placed the order online, it clearly stated that delivery would take place within 7 working days, which means I should receive it by Friday.

This situation is extremely frustrating, as I specifically purchased these items for an upcoming event. If the order is not delivered by Friday, the items will no longer be of any use to me.

I kindly request urgent clarification on the status of my order and immediate assistance to ensure delivery within the promised timeframe.

I look forward to your prompt response.