Urgent Complaint

Urgent Complaint Regarding Blocked Account and Lack of Response Dear Ackermans Customer Service,

I am writing to formally lodge a complaint regarding my blocked store card account and the lack of support I have received despite following all instructions provided.

On a recent visit to your store, I attempted to make a purchase but was informed that I could not use my card unless I submitted my proof of payments from March to May. I promptly sent these documents as requested. However, I received no assistance other than being told to send proof to another email (proof changes from bank statements to individual monthly proof of payments which I have provided ).

When I called your customer service team, I was told that my card had been closed, and I would have to pay R1100 before I could have account opened. I was advised to escalate the matter to TenacityInc, which I did by email from 12 May 2025, 23 May 2025, 27 May 2025 , 4 June 2025 . To date, I have received no assistance in rectifying issue I am not even the cause of.

I find this experience deeply upsetting. I have been a responsible customer and have never skipped a payment, and I believe I deserve clear communication and urgent assistance in resolving this matter.

I request the following:

A detailed explanation of why my account was closed and apology for lack of assistance as well as harrassment for payment when said payments have been proven.

Immediate assistance resolving the issue as account payments have been proven.

A response to my previous emails sent on May 14.

Please treat this as an urgent matter. I would appreciate a resolution this week as I have not received any in 3 weeks (24 days and counting)

Regards AJ Hulkes