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1 reviews | Active since Dec 2016

15 May 2020, 10:21

Updating payments

I have an account with Ackermans and pay it every month on the 20th of the month, i receive sms's every month to pay my account o the 30th and i have communicated that i get paid on the 20th. They dont update the payment on the credit profile as it has been showing missing payments since the year started, i have sent emails and no response, and this is causing my credit score to go down, what is your plan, do enlighten me please

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Replies (3)
Ackermans
Ackermans's reply15 May 2020, 14:53
Official
Good day Thando,

We appreciate the time taken to notify us of your dissatisfaction. 

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
 
Kind regards, 
Ackermans Customer Service 

Ackermans
Ackermans's reply20 May 2020, 08:39
Official
 Good day Thando, 

The relevant department has been trying to contact you to no avail,

In order for us to assist you with your complaint, we await your response. 

Kind regards, 
Ackermans Customer Service 
Ackermans
Ackermans's reply20 May 2020, 11:41
Official
 Good day Thando, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service