KK
Kobie K

1 reviews | Active since Jul 2023

13 Jul 2023, 18:23

Untold extra costs on account

A gentleman at Ackerman's store Scottburgh stalked me to open an account. I later agreed and he proceeded. I bought something small and the next month as well. When I wanted to pay, I realised that the amount was quite more. I then learned they have a monthly fee and interest. I told them I wasn't aware and they didn't warn me about this. I paid all I have bought for and requested to have account closed. Now they are pesting me as they keep on adding monthly fees and interest. I have an account with Truworths for years and never had these extra costs. What about people battling to survive and have to pay all these extra costs.

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Replies (1)
Ackermans
Ackermans's reply14 Jul 2023, 13:33
Official
Hi Kobie, 

Our apologies that the terms and conditions was not explained to you, as per closing of your account. We will escalate this matter to the relevant department. If you have any further queries feel free to contact us on ***.

The Ackermans Team