Unsympathetic

So my purse got ****** in the Ackerman’s store at Trade route mall, the manager and staff are so unsympathetic and aside from this uns****ed as it took forever for her to pinpoint the time frame in which the purse was ****** even though I gave her the exact time co-ordinates, she kept on going past those times. The aside from this they could not find the phone so I could block my account until had to make a scene then only did they find the phone , I was told I could go in with my ID number to make payment since all my belongingness was ****** in THEIR store. Went in the following weekend with my ID number and was told I could not be picked up on the system because the account is blocked and could not make payment , I was and am furious because I know you guys are going to phone me every day yet you have no idea what you are doing , I just want to close this account and go over to Jet rather because your staff lacks simple customer service s****s and have no clue what they are doing!