nM
nosipho M
1 reviews | Active since Dec 2016
25 Jul 2020, 17:11
Unsatisfying Customer Service
Bad experience with the Market street and Eloff staff(Johannesburg CBD) a jersey was hang on the sale rack without a tag.
I asked the guy responsible for kids section that there was no tag and I want to buy the jersey, with no care in the world he told me to go to the till I will be sorted.
At the till.no one was able to help me purchase the jersey, I was told to come back the next day, so I did and yet again i was in the same predicament.
I've been to the very sale branch 3 time being advised to come back the next day...
Like really having to inconvenience myself for one piece of clothing...
Regards Charity Mbhele
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Replies (2)0
Replies (2)
Ackermans's replyOfficial
27 Jul 2020, 08:11Good day Nosipho,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply27 Jul 2020, 08:11
Official
Good day Nosipho,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
31 Jul 2020, 09:07Good day Nosipho,
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply31 Jul 2020, 09:07
Official
Good day Nosipho,
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service