1 reviews | Active since Sept 2016

01 Sept 2020, 12:50

Unsatisfied customer

Would like to know why is so easy for you guys to remind people of their payments but so hard to listen to their requests? What happens to the money we pay when they not reflecting on the statements? Why launch a WhatsApp number that only read messages & don't respond? I'm so disapponted after so many years of doing business with you......

0
Replies (2)
Ackermans
Ackermans's reply01 Sept 2020, 13:00
Official
Good day Tshepiso,

We appreciate the time taken to notify us of your dissatisfaction. 

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.
 Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply04 Sept 2020, 15:35
Official
Good day Tshepiso, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service