Unsatisfactory service

I am writing to formally express my dissatisfaction with the service I received at the Ackermans Canal Walk location in Cape Town regarding my recent purchase of a Mobicel cellphone on November 1st.

Unfortunately, the phone was faulty, unable to read SIM cards or charge properly. After driving 30km back to the store to return it, I was met with indifference from the staff. Instead of receiving an apology or assistance, I was told to look for another phone within the same price range. When I did not find anything suitable, I inquired about a refund or the option to take a cheaper model, only to be informed by the manager, Nicki, that I could only receive a voucher or upgrade to a more expensive device.

This situation is extremely frustrating, as I had the phone for just two days, and it was sold to me in a defective condition. I was recommended a Hisense phone, which does not meet my needs. Additionally, when I tried to express my concerns to Hendry, the staff member assisting me, he walked away mid-conversation, further adding to my dissatisfaction.

I believe that customers deserve better treatment, especially after investing hard-earned money into a product. I feel that I am being forced to settle for an unsatisfactory solution due to circumstances beyond my control.

I would appreciate your prompt attention to this matter and a resolution that acknowledges the poor service I encountered.