Unsatisfactory service and product

Baught a phone there, took it back cause it was faulty. Fixed it under warranty. Went to the shop to fetch it and I was assisted by a guy who kept on interrupting me while I was talking. Before I could finish my sentence, he kept telling me the lady who called me is not there. So I ask him:is there nobody else who can assist me??? Upon asking that question, he actually stood there shrugging his shoulders! Like he didn't know what he was doing or he didn't want to assist me!! ***?? And the best part is probably his manager who came up for him by saying "he's a good guy and he doesn't do this with customers" like she's questioning my honesty and integrity !! Took the phone in for a second time, 12 days after that. Asked that very same store manager if its possible to borrow me a spare phone. Her response:"we only have spare phones for the clients that has contract phone's." So as a cash client I must just accept the fact that they don't look after me. Even after asking her if they don't look after the clients, her response was:"yes they do." I even told her that I won't be shopping there anymore nor recommend Ackermans to friends or family and she didn't even look bothered. With this type of treatment and service I'm sure she must be kidding herself and the poor clients . 2 Weeks later, I went to the shop to enquire about the progress of my phone, just to be informed that "the suppliers didn't see the proof of purchase inside the phone's box. " The phone was braught back, made another copy of the slip and booked it in once again. 3rd time now!!!! Nr 1, if I didn't coincidentally go to the shop the cellphone department lady (Lorraine) wouldn't have phoned me. It seems like she was waiting for me to just drop by whenever I could or sitting back and and waiting to see what's going to happen . Nr 2, the suppliers Vodacom/Sony, is probably working with phone's everyday but they can't seem to pick one up and phone the store to find out where the slip is or maby fax a copy through to them. This is beyond rediculous and VERY inconvenient. In total I sat without a phone for 6 weeks. One of the shop assistants even told me "this is quick." I wonder in which dreamworld she lives in cause I also want to be there. And last but not least, Lorraine was rude at times and not always friendly,almost like I was bothering her. If this is the case then I suggest she chooses another career path alongside with some of her colleagues as well. If this is the kind of treatment that I can expect from a well known shop as yourself, then you can consider this the very last time that I ever baught something from your shop. Furthermore, I won't recommend your products/shop to friends, family or acquaintances!!!!