Unsatisfactory Service

in December 2022 I lodged a complained at Ackermans customer services. Within 72 hours I received a called from a certain Sebastiaan. He listen to my complaint and referee it to the relevant store and area manager. He said that the store manager or area manager will call me within 5 to 10 working days. It never happened. A few days ago I got a email from Ackermans customer service to rate their service on how the matter was resolved. I told them it was never resolved so I will not rate them. Just to make sure that Ackermans say that they do not know anything about this case I am also providing the ticket number 998093. Since that incident I never to Ackermans again. Knowing that they do not take complaints seriously is ever more embarrassing. Let’s see if they do anything now. I am account holder of Ackermans but I there service now is not up to standard . I think they want me to forget about this matter.