MN
MZAMO N

1 reviews | Active since Nov 2015

14 Feb 2017, 12:56

Unsatisfactory service

<p>Ackerman's Michell's Plain took my phone to be fixed on the 6th of January 2017 and promised me to get it back within 2 weeks and the maximum of 3 weeks. They do not even update me for what is going on and when I call they promised to call me back but dey do not. When I call them now they do not pick up my calls. I have called them more than 70 times and I do have records for that</p>

0
Replies (2)
Ackermans
Ackermans's reply14 Feb 2017, 16:03
Official

Good day Mzamo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply16 Feb 2017, 16:26
Official

Good day Mzamo,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,