Unsatisfactory customer care treatment

I am just having bad experiences during this lock down and I am so scared to go outside ,I did a lay by for my 1year old just before the lock down ,then my phone got ****** so the number for the lay by was not active ,I went googled ackermans for advise on their customer care website and they advised I pay via EFT ,when it was announced that the stores would be open I went with the proof of payment ,till today my daughter doesn't have closed it is cold ,there is whole chain of emails me asking for assistances but no one has called me or tried to resolve the query successfully at ackermans . Please help