UNS****ED AND ARROGANT MANAGER (THOMAS) ACKERMANS CHRIS HANI MALL

<p>I do not even know where to begin! The disrespect and arrogance of the manager of Ackermans Chris Hani Mall Vosloorus is disgusting.</p> <p> </p> <p>I bought two Premio 700 tablets at your Boksburg branch, I was assisted by Lydia, and after the sale was done she advised us (my partner and I) that there was a 7 day guarantee on the phone where if anything goes wrong or if I am no longer satisfied with the phone I could return it in store no problem. So I asked her if I could return it to a store near me which would be Chris Hani Mall and she said yes. We left the store got home and put the tablets on their chargers, immediately I noticed that the one was not charging, it kept flashing the charging icon. Easy, I will just take it back to the store and get it exchanged WRONG!</p> <p>We got to the front of the store and the young man stationed there said that they do not do returns/exchanges on phones. We asked to see the manager and he pointed at the manager’s direction. My partner introduced himself and he asked for the manager’s name since he was not wearing a name tag. He point blank refused and asked us what we were planning to do with his name and that he does not give out his name WOW. Off the bat he came off really rude. I told him that we needed to exchange the one tablet which was not working, he said that they do not do it and while he was explaining to my partner I walked away to call customer service. I spoke to Charne at customer service who confirmed that indeed the exchange can happen, I informed Charne that my battery was about to die and asked her to call the store instead since I was standing there already.</p> <p> </p> <p>Charne said I should tell the manager to call Customer Service back, the manager came off very dismissive at first so I asked Charne to hold on whilst I gave my personal cellphone to the manager. When making my way to give him the phone, he could be heard discussing this with other customers in the queue. I completely ignored this, I asked him to speak to Charne. He took my cellphone and spoke and as he was about to dispute (I am guessing Charne told him to do the exchange) my battery died. Here is where he showed his true colours, he asked me what I was doing in Boksburg in the first place? Are you kidding me? He said he was tired of customers like me. He said he had been dealing with difficult customers for the past two days and he had simply had it. I could not believe my ears, I told him that he needed to assist me and not be rude because I am a customer. He went on to say not in “his” store am I a customer. “His” store I was not aware that he is the owner.</p> <p> </p> <p>He continued to be rude, amongst other things even saying that he was old enough to be my dad IRRELEVANT! At this point he was holding the line for customer service and spewing insults called me disrespectful whilst he was the disrespectful one all along. He spoke to someone at CS that’s where I caught his name. After all this time standing in the store, frustrated and a scene being caused by the manager we finally had a name. His name is Thomas. I told him I would be taking this further, he then hung up on customer service and loudly said “Take it further, I don’t care”!</p> <p> </p> <p>Ackermans Chris Hani Mall has thee rudest managers ever. They do not have an inkling of what customer service is. This is not my first complaint against this store. I cannot be spending my money at an establishment to be insulted like this honestly. Thomas owes my partner and I an apology and that’s all I am willing to accept for this issue to be sorted. On top of that I want my tablet exchanged at Ackermans Chris Hani Mall Vosloorus.</p> <p> </p>