Unresolved Missing Items, No Refund, No Communication – Order ***7

I am extremely disappointed with the service I have received from Ackermans regarding my online order ***7, and I am now forced to escalate this matter publicly as it has been unresolved for almost three months. My order was delivered incomplete on 19 December 2025. I immediately reported the issue and submitted all requested documents—including the invoice, highlighted missing items, and later my banking details for the refund. Since then, I have:

Emailed repeatedly (20 Dec, 22 Dec, 7 Jan, 14 Jan) Made multiple calls to customer care Received different explanations and promises from every agent Been assured of escalations, investigations, and refund processing Been promised feedback “within 24–48 hours” multiple times

Yet, none of these commitments were ever honoured. To date, there has been no update, no refund, and no accountability from Ackermans. This is unacceptable and violates my rights under the Consumer Protection Act, which requires suppliers to provide timely service, complete goods, and prompt refunds where goods are missing or defective. I am requesting the following urgently:

Confirmation that all my documents are on file A clear explanation for the delay A firm date for when my refund will be processed Compensation for the ongoing inconvenience, extensive delays, and failed resolutions after repeated follow-ups

If this matter is still not resolved, I will escalate it further to the Consumer Goods & Services Ombud (CGSO). This experience has been extremely frustrating and reflects poorly on Ackermans’ customer service and reliability. I expect this matter to be resolved immediately.