Unrepaired under warranty phone

On 27/11/2024 I booked my phone for repair at Ackerman’s Connect at Maponya Mall an I was told it should take 21 days for repair but the phone took 30 working days for repair, I received it on 14/01/2025, I was assisted by the lady called Katlego. She checked the phone and put the comment on the booking document that the phone is “Still Good” The phone came back unrepaired, I received it from the same lady “Katlego” she tried her best to explain why the phone came back unrepaired, but still she was not sure about other comments that were written on all the returned documents. I have the following complaint: • Why was the phone not repaired as it was still under warranty? • If there is any payment that I need to make, why was this not communicated to me before the phone was sent back to the store? • Again if I have to pay, why must I pay if the phone was still under warranty and was checked and was still in good condition as the booking documents stated? • Why did the phone took more than 21 days to come back which is 9 more days?

I was told to go back to the store where the phone was booked again. I went back to the store as per the email, My phone was booked in again and it still came back without any repair and I was not given reason why the phone was not repaired as the phone is still under 2 years warranty. What a very bad service indeed from Ackermans Connect, No one can give me explanation as to why the can cannot be repaired, instead I am taken from pillar to post. I have no option but to log a complaint with consumer commission with immediate effect.