UNPROFFESIONAL, DISGUSTING & RUDE + UN-TRANSPARENT

Good day Ackermans

I am disgusted to say the least about #1 how your staff speaks to us as your customers. #2 how you calculate your amounts to pay, I want you to send me a detailed statement of how i've been paying this account for the past 6months and how my account never goes down when ive been trying to pay every month. How do I have an instalment of R500 and after several days it's suddenly R1000 + ???? The Ackermans or PEP agents that are calling us are VERRRRY RUDE "SIES" , someone that does not even have the decency of asking if they are calling at a convenient time. The other time this foolish lady asked me why I am not telling her when I'm going to pay my account and when I asked a question I was told I'm very uncooperative for someone that owes Ackermans... Is that really how they are going to speak to us??? You really need to invest in training for these RUDE & UNPROFESSIONAL personnel. They hang up phones on customers and today after taking the 1st call I politely asked this lady to send me a statement and put a note on the system that I am waiting for a statement , plus make a note on my account to prevent repeat calls.. Hhahhahaah, I was lying to myself. I got 4 more calls from "RUDE" agents as usual asking me the same stupid question.

NB!!!! I expect to be called by someone that has been taught people & soft skills and know what customer service is. I am sending this to the Ombudsman and to Hello Peter and all other social media platforms. I regret taking this with you and I am not disputing to pay your account but I deserve proper customer service from your company.

Regards

Very disgusted customer