Unprofessional staff

Very unprofessional place. My aunt lost her purse in the store at the beginning of this month. She left the store and being outside for 5min that is when she realised that she left her purse. Going back she was told by the staff members that it was not there and they did not see her purse. To our surprise she was called today the 23rd and being told they found her purse in the store, which I find as a coincidence by the staff. She lost R1800 and all her cards were still there after she already replaced all cards with her ID too. I just find it untrue,The way everything was handled because I might happen with the next client or so.

Another incident you apply for an account and they take more than two weeks to reply, I went back and did another application only be assisted correctly by the next consultant.

Seems like their stuff are not trained the same and people's valueble items are ******.