UNPROFESSIONAL PEOPLE WORKING IN THE CALL CENTRE OF ACKERMANS

The staff of Ackerman's that works in store are super friendly and helpful. I have no complaints about them. However, I can't say the same about the people that works in the call centre of Ackerman's. They are very rude, arrogant and unprofessional, and with the attitude they have, they are 'always right'. On Friday, 19 October 2019. I made a purchase on my account. As always,time was wasted, as they never send me a SMS with an authorization code, which I suppose to be getting. The staff in store then phones in to ask for and authorization code and then gives my details. They then ask to speak to me to ask me a few security questions to prove that it is me. The lady then asks what my last payment was and I then answer saying around R300, but I'm not 100% sure as it was the beginning of the month already and this is a new account so my first payment wasn't due yet, but I still made the payment. She then argued with me saying it wasn't R300, the more I am telling her its around R300, but im not 100% sure. She then ask to speak to the person helping me in store. She tells the sales person in store that she is going to block my account. The sales person then says that it is the real customer and he has my ID in my hand. She ends up being rude to him as well. He then asks for her name and she puts the phone down in his face. Later that day I checked my statement to make sure how much I paid exactly as I didn't want to argue if I'm not 100% sure of my facts. Guess what! It says I paid R300 on the dot Exactly!!! After that unprofessional lady argued with me saying I didn't pay R300. She ended up blocking my account. Please recruit more professional and competent people to deal with customers on the phone. This lady was extremely rude and has no customer service s****s whatsoever. However thsme staff in store are super friendly, helpful and professional, so good job to them