Unprofessional and Pathetic Service

I dont know what happened to the old staff from the Motherwell branch, the new staff is soo unprofessional, no work ethics, pathetic service.

Today I went to collect my online order after 5pm after I received an sms just before 2 today confirming my parcel has been delivered, I was told I should wait for an otp which I will get after they check in the parcel at the store meaning I have to leave and go back again.

Supervisor came asked for my phone to check the details of the parcel, after 10/15 minutes she came back eating with chicken in her hand and told me to wait for otp.

While Im waiting there 2 staff members are on their phones having a deep conversation about their personal lives.

I dont even have interest to go to the store anymore, the level of noise amongst the staff while customers are in store, its such a disgrace.