Unprofessional

Good Day

I bought a cellphone by Ackermans in Kimberley 7 months ago and in that time the phone was giving me problems, but I thought it would eventually stop but it hasn't. Now I understand that 7 months is quite a while ago but my point of argument is, that I use my phone for business and cannot be without one. I went into the store on Saturday and I explained the situation to the person "assisting" me. Instead of helping, or making a suggestion as to what I must do, all he said that he can't help, after explaining many times that I cannot go without a phone. I was not asking for a refund or for a new phone, I just wanted to make it clear that my phone freezes and I cannot use it. Now according to this person called Neo, they cannot give me a refund or a new phone. I was hoping that they would be accommodating to assisting me with an alternative cellphone until mine would be fixed. I called Ackersmans head office and the same story was given to me. I felt it was unproffesional as to how I was treated.