KM
Keneilwe M

1 reviews | Active since Nov 2018

22 May 2020, 05:48

Unpleasant service

I had a really bad service at Ackermans in Diepkloof square I was being assisted by a guy called kgomotso He was impatient and seemed irritated It was not a friendly interaction I'm not sure if I'll ever go back to the store after how I was treated This young man simply got angry because I told him that I was using 2 cards for my payment at the tills I feel that he needs to know that all customers are important and he needs to respect all of his customers If he is unhappy about his job then he needs to do something about it and stop taking it out on the customers

0
Replies (2)
Ackermans
Ackermans's reply22 May 2020, 09:36
Official
Good day Keneilwe,

We sincerely apologise for the service failure you have experienced. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply03 Jun 2020, 13:10
Official
Good day Keneilwe,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service