UNPLEASANT CUSTOMER SERVICES DURING COVID 19

I made a lay by for my kids winter clothes on the 09/02/2020 with the expiry date of 09/05/20. Then on the 10th of May 2020 I went to pay half of the outstanding balance hoping that il collect it monthend. To my surprise today the 24th of May I was told that my lay by has expired on the 10th of May and that was the very same date I payed half of the balance. Then I said to the cashier but remember for 3weeks the shops were not operating due to Covi 19 and there was absolutely nothing I could do even if I wanted to pay. In actual fact we should have been given a grace period of atleast a month after the initial expiry date. I then said Ohk give me the clothes cos I'm here to pay the whole balance and collect the clothes they told me they took back the clothes back to the shelves and to my surprise I wasn't informed like other stores do with regard to lay bye, as a customer I feel I need to be informed either by sms or telephone but on the 10th you managed to take my money. The supervisor suggested I should go look for something of which I couldn't find anything that I like because people have already bought winter clothes and there were no sizes I then asked for my refund they couldn't give me they told me about their layby policy which I don't dispute but I said where was the decency of informing before you could even take back the clothes to the shelves yet you took my money on the day that you claimed that my lay by has expired. I honestly think the COVID 19 issue should have been considered and also informing the customers either by sms or any means of communication before you could take back the clothes to the shelves. I mean iv paid R1300 for my layby and the balance was only R600 and that first payment shouldnt have given you the thought of taking back the clothes back to the shelves. I NEED MY MONEY BACK NOT YOUR VOUCHER OR YOU GIVE ME THE CLOTHES IV CHOSEN BEFORE.