AS
Amandee S

1 reviews | Active since Jun 2021

02 Aug 2021, 11:28

Unhelpful Ackermans Manager at Sandton Store

When looking for Boys gloves in the Sandton Ackermans store I was given a run around by the staff on the floor. What made matters worse was when I asked the store manager - Salome - for assistance she told me there were no gloves in the store. When Leaving to go to another clothing store I noticed quite a variety of gloves on a lower display rack in the boys section. How the staff did not know of this is one thing, but How Salome the manager did not know is astounding. What's more is that she was quite nonchalant and dismissive when raising the matter with her. So she was unhelpful when asking if there were gloves. Didn't know that there were gloves, and then when raising the concern she was nonchalant about the oversight. Surely this is not an encouraged and acceptable service level offered by Ackermans Management.

0
Replies (2)
Ackermans
Ackermans's reply02 Aug 2021, 12:55
Official
Amandee,
 We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 
Ackermans
Ackermans's reply16 Aug 2021, 15:22
Official
Good day Amandee, 
 We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, Ackermans Customer Service