Unhappy Experience with In-Store Purchase Using Payflex

Unhappy Experience with In-Store Purchase Using Payflex

Good day,

I would like to express my dissatisfaction with the service I received at the Ackermans store today.

I was physically in the store and attempted to purchase a handbag using Payflex. The handbag is available and on display in the store. However, I was advised that I could not complete the purchase in-store and that I would need to place the order online, after which the item would be delivered back to the same store at a later stage.

This does not make sense to me, as the item is already available in the store and I was ready to purchase it immediately. Being forced to go through the online store to buy an item that is physically present is inconvenient and frustrating.

As a customer, this experience was disappointing and left me very unhappy. I would appreciate clarity on why this process is in place and whether there is a more customer-friendly solution for in-store purchases using Payflex.

I look forward to your response.

Kind regards,