Unhappy customer, Ackermans bad service

I am very dissapointed in Ackermans, i opened an account online after where i received a sms stated it is provisionally approved with x amount credit, i then uploaded the 3 months proof of funds, where i received a sms still waiting for the proof of funds, i then emailed it to the ***, then i received the same sms and called Tenacity, the lady said it was received even mentioned my bank name to confirm i should ignore the sms and wait for a sms with a reference number from verification department, yesterday i received the same sms of your provisional credit of R.... is waiting for activation of your proof of funds i called again and was told there is nothing that can be done it is the fault of the verification department, now again the same sms saying we need your proof of funds to activate your account, Ackermans why are you doing this to customwers