Unhappy Customer

Good afternoon, I’m very disappointed with Ackermanns and how they treated me. Bought a Nokia1 plus early August, phone started giving me issues within a week however my husband had traveled with the phone as it was our business phone. My husband came back after one week and we took the phone back at Ackermanns, the Manager (Mr Stanly) together with Supervisor(Mr Madie) assessed the phone and found no damages. They then took the phone for repairs, weeks later I received a message informing me about the invoice for phone repairs. I ignored the message because I didn’t know anything about phone repairs. A week later the repair center called me that I need to pay the invoice and I told them I’m not the one to pay for the invoice it’s Ackermanns. To cut the story short, I went to Ackermanns to inform them about it they promised to follow it up. A month passed I didn’t hear anything from them , I decided to go back and still my phone was with the repair center. They promised to follow it up and this time the Area Manager was also involved (Ms Gloria Maphasa) it’s now been 2 months 2 weeks with no tangible results. I just want my money right now , I’m so tired of Ackermanns and their services. Please help. It’s the Ackermanns at Fourways Crossing