Unhappy customer

Good day ,

I bought a phone Primio Tab7 ( it was a present for my daughter ) ,i bought the phone on the 4th of august and 5 days later the phone froze and i took back to the store and i was assisted by Violet but surprisingly as i handed the phone to Violet the phone worked well ( i then took the phone with home )

On the 24th of August the phone froze again and I took it to the store on the 25th of August and I gave the phone to Bafana. Please note that the screen itself was in a good condition and everything worked well , the only problem i had with the phone was that it had froze .

I got a call today that my phone is not fixed because the screen had cracked. I quickly went to the store and when I got there I found Bafana and he told me that the screen was broken. I was shocked and honestly did not understand how the screen got cracked because the phone was frozen and even when I sent it to repairs I claimed that it was frozen and they took it in to be fixed .

It broke my heart that I was made a laughing stock infront of the whole team and customers by Violet and Bafana and they showed no interest in helping me or at least finding a solution to the problem that was at hand, instead i was told to call Primio myself and sort it out ,unfortunately they ( Ackemans ) cant assist me . I was really hurt and left everything at the store ( The phone and slip ) after I was called crazy by one of the staff, i've never been so embarrassed in my entire life. I shop faithfully at Ackermans and was not expecting such treatment from them.

I was looked down upon, embarrassed and mostly I didn't feel like Im a valued customer at all after asking them if my R1000 went down the drain . I even told Violet that i'm working so hard and it was a struggle to get that R1000.00 and Violet said that's not her problem . Im a single parent and it took me 5 months to save that R1000.00.

It's not nice feeling like you are ganged up where you are looking for help

Store is in Bloemfontein , Mimosa Mall Brandwag The names of the people who were not willing to listen or assist is BAFANA and VIOLET

My name is Violet Refilwe Contact Numbers- ***/ *** Phone - Primo tab 7 Price R1000