MC
Mamello C

1 reviews | Active since Nov 2016

11 Sept 2018, 12:49

Unhappy customer

Good day Ackermans Alberton City

I am a fan of your clothes and only buy at your store for all three of my kids, i am however disappointed at the pink dress that i had bought for my daughter on the first of September, i bought the dress for a church event that we had to attend on the 8th which was last Saturday, when i was ironing the dress on Saturday morning i saw that it was the inside part was torn, this was going to be the first time she is going to wear the dress. I believe the QUALITY department was suppose to check for such mistakes because its not fair on your loyal customers. This is the first time i have experienced something like this with your clothes, as i said before i am a fan and thought i should bring this under you attention. i would like to speak to the manager, i took pictures of the dress as well. your quickest response will highly appreciated be appreciated.

0
Replies (2)
Ackermans
Ackermans's reply11 Sept 2018, 13:36
Official

Good day Mamello,

We are trying to contact you without success. Please provide us with an alternate contact number, as our Quality department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply03 Oct 2018, 10:46
Official

Good day Mamello,

We have been trying to contact you without success.

We need to get a hold of you telephonically in order for us to resolve this matter.

Kind regards,

Ackermans Customer Service

Best regards,