Unhappy Customer

My Name is Bathabile and on the 25/04/18 I purchased a cell phone Hisense U962 at Ackermans in Meadowdale mall . I was told that should it give me problems within 7 days which I feel its a short time to see whether or not it will give any ,they will exchange it for me. The phone started giving me problems after the 7 days had past so I went to the store yesterday 09/05/18 to report a problem . I was attended by the Manager his name is Richard who advised me that he would have to reset the phone and I would have to download all the apps using my DATA to which was a surprise to me and I asked if the store didn`t have WIFI and he said no . I asked if there was another option and he said he would have to take it and send it in for repaires and I declined cause the reason why I bought this phone was because my other phone was inn for repairs so if i gave him this one I would be left without a phone and Richard wasn`t prepared to give me a phone to use while I wait.

Richard continued to explain how his head office would`nt allow this and that it was how they worked . As i am typing this mail the phone is`nt working properly , I am unable to use the following : Whatsapp, Facebook,photos,make calls,Cell phone banking , SMS`S just to name a few . I have lost my contacts and conversations on Whatsapp as it keeps on resetting and restoring itself . Facebook keeps on giving me an unfortunately facebook can not open message , my calls drop while i`m busy talking, I cant view pictures as well .. Basically everything about this phone is bad and it is very frustrating ! the phone is practically 2 weeks old and I am not Enjoying it at all. I have already lost Business opportunities and important calls and information because of this .

Hello Peter Please Help ME .