Unhappy 60 yr old customer

November 2023 we bought a phone at Ackermans (Nonkqubela Link),sometime in December it started having issues and was not charging as well as the on/off button would not work. We bought a new charger and that is the only time the phone would go on, only when we put the charger on. We then decided to take the phone back to the store with all its contents, the consultant advised that we only need to leave the phone and take the rest of the stuff back. The 21 days turnaround time lapsed and we went back to the store, still no answer about the phone. A week passed and still the phone was not received. The consultant advised that we make comms ourselves with the repair centre (3G service), as they require a charger which we do not have because their charger has issues in the first place and my mom bought a new one.

I have been communicating with them for the past 4 days and the arrogance on their responses is not acceptable. They give me half answers.

I have told them to give us the phone back which they refuse to answer. I just want to know if that is how Ackermans deal with their clients. We don’t have a phone and we don’t have our money back. So we gave R1000 to your company just like that. Or is it because it’s a 60 years old lady whom they assume is a fool by doing business with them. Imagine the 5 year old grandson crying everyday for his phone that is not coming back.