MM
Mathapelo M

1 reviews | Active since May 2022

17 May 2022, 23:19

Unfair Treatment at Ackermans Kaalfontein Korner

I Lay-buy a a phone (Hisense E31) at Ackermans Kaalfontein Korner on the 10-05-2022,when I got there I was told it's a dual Sim which Sim 1 is Vodacom Locked and I can use any other network on Sim 2,I paid and collected on 13-05-2022 because my Son needs a phone Urgently,he'sdoing Matric..I got home insert my Cell C Sim card to Sim 2,everything was fine except Data, when I checked the settings it's Data Locked to Vodacom which I can't use because I'mgettingdata from Cell C every month ..I went back to the store on 16-05-2022, because Noone explained to me that I can't use any data, I found the Acting Manager (Sipho Ma) who told me there's no solution and which it isn't my fault, I wasn't told or informed.. I need help ,I used my hard earn money to purchase a phone and now I can't use it,change it or get refund..I called Vodacom Customer care they advise me to go back to change or return ,I did but all to no Avail I went to Ackermans Ebony Park Yarona,they told me I should go there for refund or change it... The Acting Manager just put my Payment Slip on the floor and left me..This is really Unfair..Please help me,I'm just a single parent trying to Uplift my son who is in Matric right now....Please anybody....We been forced to accept a phone we can't use...Please

0
Replies (3)
Ackermans
Ackermans's reply18 May 2022, 12:45
Official
Good day Mathapelo, 

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, 
Ackermans Customer Service


MM
Mathapelo M's update18 May 2022, 14:29
Reviewer Update
Thanks,Please do as my soon needs a phone and a new phone is just sitting in the house unuse
Ackermans
Ackermans's reply26 May 2022, 15:21
Official
 Good day Mathapelo, 
 
We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 
 
Kind regards, 
Ackermans Customer Service