Unfair treatment and ongoing collection by tenacity

I have been dealing with ongoing issues related to my Akermaans account, which is now managed by Tenacity. I initially contacted Akermaans to set up a payment arrangement for my overdue balance, and I was informed that I could pay R400 monthly. However, despite this agreement, I have been continuously receiving messages from Tenacity, stating that additional arrears are being added to my account, which is making it impossible for me to pay off the balance and close the account.

I also had a conversation via WhatsApp with one of Akermaans' agents, who assured me that the arrears would stop. However, when I later checked the conversation, I could no longer find the messages, and the arrears continued to increase. This feels like I'm being trapped in a never-ending cycle of debt, which is extremely stressful, especially since I am currently a job seeker.

The constant adding of arrears is making it impossible for me to clear the account and close it, as I originally planned. This situation is not only affecting my mental health but also my financial well-being, as it is impacting my credit and my ability to secure a job.

I am very disappointed with the lack of clarity and the inability to stop the added arrears, and I urge Akermaans and Tenacity to stop adding interest to my account and allow me to pay it off at a fixed amount. As a job seeker, I need to be able to close this account and move forward with my life.

This unfair treatment is leaving me with no option but to escalate the issue. I feel completely trapped and unable to resolve this matter on my own.