unfair treatment

The lady that cleans our office has a policy with her clothing account and she says she never took it and does not know who is covered and what are the benefits. She went to the Ackermans store in Vangate Mall and they gave her a number to call, she called it and she was given one more number and she runs out of airtime. she went back to the store and was told to go to the other store as they cant help her.

this lady is spending too much money on airtime and transport just to cancel a policy she does not even know about.

Ackermans needs to call her and explain her benefits and as is not fair that she is paying for something she will or her family will not benefit from if anything is to happen to her.