1 reviews | Active since Oct 2017
Unfair decline of account opening
I went to ackermans to open an account qt their Fourways crossing branch , i was told to bring my ID, Proof of Res and 3 months payslips this was 04/10/2017 .They said the account will take 48hrs , after 48hrs i went back since i did not receive a call or sms.I called them on the 10/10/2017 they said something about their fax not working ,then she lady that assisted me gave a number to call she said for approval , 0 ********** 100.I called the number only to be taken aback , on filling the application form i had filled in already at the shop, they asked a whole bunch of questions including my salary and my work place number (they said they would call for verification) , of which they did not , which makes me wonder the purpose of taking our workplace numbers .After a few minutes i received an sms saying your account application has been declined, i sent an emailing enquiring why it was declined they said its affordability , when they did not check anything even my workplace to verify my employment and salary.Iam a CA (SA) so i wonder in terms of affordability what they are talking about .My conclusion is that its because i am a foreign national thats is why i was treated this way , because one of the consultants asked me about my passport because my ID number ends with an 182
Good day Valerie,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Good day Valerie,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Good day Valerie,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Valerie,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
