********* Behaviour

On the 24.08.2018 My mother went to the Ackermans store at Daveyton mall and bought some clothing for my daughter, she came back complaining about their slow service and lack of customer service. She further mentioned that you can see that the staff there has no sense of urgency nor the willingness to assist/work. I had to go back to the store the following day to exchange some of the clothing as they were big. I can also say I experienced the same thing my mom experienced and further more got assisted by a rude cashier. Prior to me getting to that till Rhandzu Nguyuza was assisting two old women, whom I believed did not have enough money for the items they had in hand as they had to return/ leave some of them and that's after they kept on asking how much are the items thus far that she had already scanned. Instead of her advising them she rudely asked them how much do they have in hand and why didn't they check the prices prior to getting to the tills, as she now have to go through the items and their prices individually and have to return some of them when she had already scanned them. They didn't say much to her just gave her the money they had and advised her to process what she could considering the amount they had. When I got to the till I greeted Rhandzu Nguyuza whom did not respond, I father gave her the packed of the items that I came to exchange and further advised her that I am here to exchange the items in the plastic. She rudely told me to take out what I came to exchange, I then told her it's all the items in the plastic, she again rudely told me to take them out which this time I responded to her, and old her to speak nicely as I won't tolerate her attitude. She further more told me its not her work to take out the items from the plastic, which I took them out and laced them on the counter nest to the items I was to exchange with. I got another rude instruction not to mix the clothing I had in the plastic with the clothing I were to exchange to. I told her they were mixed but put on the side, she then flipped and mixed them together and further told me not to bring my home stress to the store, of which I responded by saying, I have no stress whatsoever instead you are giving me attitude like you did with the previous customers and arguing with me instead of doing what I came here to do. I further advised that I wasn't there for a fight but for a service and I deserve to be treated well as I know customer service and my customer rights. The Lady that was behind me also added that she(Rhandzu Nguyuza) was giving us attitude and she has been actually looking at her.