Unauthorized payment

Item: Ackermans
Rating: 1
Author: Tumelo M

On my Ackermans card i had a family plan activated without my authorization. I called in to deactivate it but im still seeing the plan on my statement. Please advise who activated it and why. I seriously need some answers and my money back.

thanks

Helpful (0)

Replies (2)

Ackermans's replyOfficial

26 Nov 2019, 16:01

Good day Tumelo,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards, Ackermans Customer Service

Ackermans's reply26 Nov 2019, 16:01

Official

Ackermans's replyOfficial

13 Dec 2019, 15:16

Good day Tumelo,

Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.

Kind regards, Ackermans Customer Service

Ackermans's reply13 Dec 2019, 15:16

Official