Unauthorised premium

<p><span style="color: #555555; background-color: #ffffff;">Late last year i was approached by an Ackermans store representative while shopping,. S</span><span style="color: #555555; background-color: #ffffff;">he told me that Ackermans had a family protector plan underwritten by Hollard and asked if i would be interested to know more about it, I agreed and she took down my contact details and name and promised that some1 would call me back, and that if i was interested, i would then sign up for the policy and have the premium charged on my monthly installment since i am a card holder. No 1 contacted me, but i was shocked to learn that there has been a deduction for the plan on my Acc since October, I never authorized that. I fail to understand how u can even deduct the premium yet i dnt hv a policy number, no documents and dnt even know what i am covered for. This is insane, i called Ackermans and the agents aren't helpful at all, they told me i had to contact Hollard and gave me a number that doesn't work. When i eventually got hold of Hollard, no one had any idea what i was talkin about and kept transferring me from one dept to d next, they could not find any match for my ID no. on their systems and told me i had to contact Ackermans again. I want this policy or whatever it is cancelled and ALL of d premiums since Oct refunded back into my acc, u had no right to action that policy without confirmin with me. When i googled the plan it apparently covers myself, children and spouse and they will benefit if i die n vice verse. I have no children nor do i have a spouse. So exactly who will benefit in d event of my death? I hv never had a problem with Ackermans, do not provoke me. Please.</span></p>