LM
Lwazi M
1 reviews | Active since Jan 2018
27 Mar 2019, 18:22
Unauthorised Family protection plan
Recently I have gone through my account statements, to my surprise I saw a family protection plan with varying amounts between R49.95-R58.27 between the period 05/2016 till now. My problem is I never authorised such deduction nor benefited from it. Can you kindly remove this deduction from and return all monies which were *******ly taken from me.
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
28 Mar 2019, 08:34Good day Lwazi,
We appreciate the time taken to notify us of your dissatisfaction. Please give us the opportunity to resolve the matter. Please provide us with an alternate contact number as the relevant department would like to contact you regarding your complaint.
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
We appreciate the time taken to notify us of your dissatisfaction. Please give us the opportunity to resolve the matter. Please provide us with an alternate contact number as the relevant department would like to contact you regarding your complaint.
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Ackermans's reply28 Mar 2019, 08:34
Official
Good day Lwazi,
We appreciate the time taken to notify us of your dissatisfaction. Please give us the opportunity to resolve the matter. Please provide us with an alternate contact number as the relevant department would like to contact you regarding your complaint.
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
We appreciate the time taken to notify us of your dissatisfaction. Please give us the opportunity to resolve the matter. Please provide us with an alternate contact number as the relevant department would like to contact you regarding your complaint.
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Ackermans's replyOfficial
28 Mar 2019, 08:36 Good day Lwazi,
We appreciate the time taken to notify us of your dissatisfaction. Please give us the opportunity to resolve the matter. Please provide us with an alternate contact number as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction. Please give us the opportunity to resolve the matter. Please provide us with an alternate contact number as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply28 Mar 2019, 08:36
Official
Good day Lwazi,
We appreciate the time taken to notify us of your dissatisfaction. Please give us the opportunity to resolve the matter. Please provide us with an alternate contact number as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction. Please give us the opportunity to resolve the matter. Please provide us with an alternate contact number as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
10 Apr 2019, 16:02Good day Lwazi,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply10 Apr 2019, 16:02
Official
Good day Lwazi,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service