Unauthorised billing
I currently have an account with Ackermans which I opened about 3 or 4 years. Due to the fact that i receive my statements via email & always get a reminder for instalment via sms,I have not scrutinised my statement thoroughly.However when I did this month,I noticed a "Family Protector Plan" debiting on my statements which i totally do not have any knowledge of nor have ever agreed on that.
I requested proof from a call centre agent who wanted my email address to send policy schedule.I request that Ackermans provide me with an agreement that i signed.
I have been billed a policy plan that i do not need let alone need.I request cancellation of this & full refund.
Yours truly
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Replies (2)
Ackermans's replyOfficial
01 Dec 2017, 08:30Good day Maxhoba,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply01 Dec 2017, 08:30
Official
Good day Maxhoba,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
13 Dec 2017, 11:13Good day Maxhoba,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply13 Dec 2017, 11:13
Official
Good day Maxhoba,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,