*****ulent Transaction at Ackermans, Mall of Africa

Dear Ackermans South Africa,

I am writing to report a case of ***** that I experienced at the Ackermans store located in the Mall of Africa on May 27, 2025. During my visit, I intended to purchase clothing for my children. However, upon reaching the checkout counter, I noticed a discrepancy in the total amount due. Despite my reservations, I proceeded with the transaction.

The items I selected were valued at no more than R3500, yet the till indicated a total of R10000. After completing the payment, I reviewed the receipt and discovered multiple irregularities. Specifically, two items had been scanned multiple times, resulting in an overcharge of R6650. One item was scanned 16 times, and the other 13 times.

I immediately requested a resolution and a refund for the overcharged amount. This incident appears to be a case of *****ulent activity, which I believe may occur frequently and often goes unreported or unnoticed. I urge Ackermans to investigate this matter thoroughly to prevent such occurrences in the future.

Thank you for your attention to this serious issue. I look forward to your prompt response and resolution.

Sincerely, Trevor Mashala