Twenty Minutes has come and gone

I must say I am very disappointed with the treatment meted out to me with Ackermans. I have been trying ti open an account since the 14/11/2015, I have wasted R84 worth of airtime waiting for someone to speak to me. Eventually I went in store on 21/11/2014 the where I must say, the staff were very helpful and also waited for almost half an hour before anybody even answered. Eventually after phoning some other number we got some sort of response. Questions were asked and answered, I was then told that I would be phoned back in 20 minutes, sadly I am still waiting......