1 reviews | Active since May 2016
Tumelo Mokoena is unprofessional
<p>So my aunt bought my son some clothes and some didn't fit, after waiting almost 30minutes to be served in the first place at Ackermann's Clearwater, Lindiwe the cashier says she doesn't have money in her till but serves me anyway, then they tell me they need the debit order that bought the card to give me a refund, Tumelo is then called because I have explained numerous times that it was a gift I wouldn't have the card. tumelo tells me he will give me a gift card and I told him I can't use it because the clothes don't fit me, I told him I don't appreciate this sort of service and he said tough luck, imagine tough luck. None the less the rude tumelo Mokoena gave me a refund because after all this he said the small receipt which specifies which card it is will also do, which was in the plastic but no one bothered to ask or check. I am never going into another ackermans ever again</p>
Good day Khanyisile,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Khanyisile,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Khanyisile,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Khanyisile,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
